Accounts, Registration, and Communications
When you register to use the Services, create an account, or contact DataNovo for support or other inquiries, DataNovo collects information that identifies you. This may include, but is not limited to: contact information, such as name, email address, mailing address, and phone number; billing information, such as your billing contact information and your billing address; profile information, such as a user name or job title; and preferences, such as notification and marketing preferences. DataNovo may also save your communications to help improve our products and customer service.
Website, Cookies, and Activity
DataNovo collects information about how you use and interact with the Services. This information includes, but is not limited to, information you voluntarily input and store in the Services, internet protocol (IP) addresses, browser type, internet service provider, URLs of referring/exit pages, URLs you accessed, operating system, date/time stamp, information you search for, the features and functions you used, documents viewed, documents downloaded, location data, language preferences, identifiers associated with your device, and system configuration information.
Emails, Advertisements, Blogs, and Social Networking
We may contact you, by email or other means, to provide, improve, protect, and promote the Services, as set forth more specifically below. Emails we send you may include a web beacon that tells us whether you have received or opened the email, clicked a link within the email, or otherwise interacted with the email helps us make emails more interesting and improve our service. You may opt out of receiving emails or other communications at any time by selecting the “unsubscribe” or “preferences” option in the emails or by contacting DataNovo using one of the methods on our contact page, unless such emails or other communications pertain to a legitimate business or legal interest between you and DataNovo.
DataNovo collects information about its online ads, such as which ads are clicked on and on which web page the ads were displayed. DataNovo also has social networking pages, such as Twitter and Facebook, as well as a blog. We may collect information when you interact with these pages when you, for example, “post,” “like,” “share,” “comment,” or “retweet” content.
Emails, Advertisements, Blogs, and Social Networking
We use information about you to provide the Services to you, including, but not limited to, processing transactions with you, authenticating your account when you log in, providing customer support, and operating and maintaining the Services.
We use your information to resolve technical issues you encounter, respond to your requests for assistance, analyze crash information, repair and improve the Services, and communicate with you regarding such support.
We use collective learnings about how users use and interact with the Services, as well as feedback provided directly to us, to troubleshoot; to identify trends, usage, activity patterns, and areas for integration and improvement of the Services; and to research and develop new products and services.
We use your contact information to send transactional communications via email and within the Services, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also may provide tailored communications based on your activity and interactions with us. For example, certain actions you take in the Services may automatically trigger a feature or third-party application suggestion within the Services that would make that task easier. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services.
We use your contact information and information about how you use the Services to send promotional communications that may be of interest to you, including information about new features or products, promotional offers, survey requests, newsletters, blog posts, articles, and other information we think may be of interest to you. These communications are aimed at driving engagement and maximizing what you get out of the Services.
We use information about you and your use of the Services to verify and secure your accounts. We may also use such information to monitor suspicious or fraudulent activity or to identify violations of our policies.
Where required by law or where we believe it is necessary to protect our legal rights or interests, or the interests of others, we may use information about you in connection with legal claims, compliance, regulatory, and audit functions, as well as disclosures in connection with the acquisition, merger, or sale of a business. We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Sharing Your Information
DataNovo will not sell your information to advertisers or other third parties without your consent.
DataNovo may share or publish aggregate information that does not specifically identify you, such as statistical information about visitors to our website or how customers use the Services.
DataNovo may share your information with companies, organizations, or individuals outside of DataNovo when we have your consent to do so.
DataNovo may share information, such as your name, user name, or information regarding your use of the Services, to other users from your business or organization to, for example, inform other users that your business or organization already has other account(s) with DataNovo, negotiate agreements with your business or organization, or promote the Services to your business or organization. Account administrators for your business or organization may also have the ability to access, monitor, and review your account, the information provided in your account, and your use of the Services.
DataNovo may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with the law, protect any person from death or serious bodily injury, prevent fraud or abuse, or protect DataNovo’s rights.
Data Storage, Retention, and Security
Third-Party Payment Processors
DataNovo may use third-party payment processors, such as Stripe, BrainTree, Xero, other payment processors or their affiliates, to process payments. When making payment through these third-party processors, you provide all payment information, such as credit card details, directly to the third-party, and the use and collection of such information is governed by the third-party’s privacy policies and terms. DataNovo does not store credit card details and instead relies upon these third-party payment processors.
Links to Third-Party Websites
Access and Control of Your Information
To the extent permitted by applicable law, you may have the right to access, update, or correct your information; to request a copy of your information; to object to our use of your information; to opt out of certain communications; or to request deletion of your information. You many exercise any such rights by contacting DataNovo using any of the method described on our contact page. Your rights may be limited in certain cases where applicable law or your business or organization’s contract with DataNovo permits DataNovo’s retention and use of your information. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work, or where you believe your rights were infringed.